Shipping policy

Shipping Policy

Order Processing Orders are processed within 1–3 business days after payment is received and confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Within South Africa We ship to all provinces within South Africa. Shipping costs are calculated at checkout based on your delivery location and the weight of your order. Estimated delivery timeframes are:

  • Major cities: 2–5 business days
  • Regional and outlying areas: 3–7 business days

International Shipping We currently ship to select international destinations. If your country is not available at checkout, please contact us at hello@nitebuttafly.com and we will do our best to assist. International delivery typically takes 7–21 business days depending on the destination and customs processing. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

Shipping Confirmation & Tracking Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (where available). You can use this to track your order through the courier's website.

Delays While we strive to meet the estimated delivery timeframes, unforeseen delays caused by the courier, weather, customs processing, or public holidays may occur. We are not liable for delays outside our control but will keep you informed if we become aware of any issues with your shipment.

Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you realise you've entered the wrong address, contact us immediately at hello@nitebuttafly.com and we will try to update it before dispatch.

Lost or Damaged Parcels If your order arrives damaged or is lost in transit, please contact us at hello@nitebuttafly.com within 7 days of the expected delivery date, and we will work with the courier to resolve the issue.

Contact Us For any shipping-related questions, please email hello@nitebuttafly.com or call 083 473 8956.