Refund policy

1. Overview

At Nitebuttafly, we want you to love what you ordered. If you're not completely satisfied with your purchase, we're here to help.

2. Returns

You have 14 days from the date of delivery to request a return.

Items must be unused, unworn, unwashed, and in their original condition with all tags attached.

Items must be returned in their original packaging.

Non-returnable items include:

Items marked as final sale or clearance

Gift cards

Items that have been worn, washed, or altered

3. How to Initiate a Return

To start a return, please contact us at:

📧 hello@nitebuttafly.com🌐 Nitebuttafly.com

Please include your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2–3 business days with return instructions.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note that original shipping costs are non-refundable.

5. Exchanges

We offer exchanges for different sizes or colours of the same item, subject to availability.

To request an exchange, contact us at hello@nitebuttafly.com with your order details.

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at hello@nitebuttafly.com with:

Your order number

A description of the issue

Photos of the item

We will arrange a replacement or full refund at no additional cost to you.

7. Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

8. Contact Us

For any questions about our return and refund policy, please reach out:

📧 hello@nitebuttafly.com 🌐 nitebuttafly.com